AUSTRALIAN ORDERS 

Standard delivery is complimentary on Australian domestic orders over AU$100. All orders under AU$100 are charged at a flat rate of AU$10. All orders are shipped from Bathurst, NSW. Please allow 2 working days for your order to be packed and dispatched. Shipments are then dispatched on Mondays and Thursdays and can take up to 1–6 business days, depending on your location, however we aim to send out orders everyday wherever possible. Orders must be placed before 12pm on that day to allow for processing times. Express Post orders are sent on the day of ordering if placed before 12pm. Please allow for extended processing and delivery times during sale and holiday periods and unprecendented events.

INTERNATIONAL ORDERS 

We currently ship to New Zealand at a flat rate of AU$50. International orders are processed within 48 hours and sent via Australia Post.

DUTIES AND TAXES

All international orders are subject to the duties and taxes of the country to which they are shipped. These fees are not included in the price of the product(s) and are the sole responsibility of the recipient to pay upon delivery. Southern Wild Co takes no responsibility, nor has any control over, the rates and processing time frames of Customs in each country.

RETURNS

Our return and exchange policy applies only to products purchased from the Southern Wild Co online store. For more information, please find our Terms and Conditions for Goods and Services here

Can I return my purchase if I change my mind?

If you are not happy with your purchase, you can return or exchange your goods for a full refund within 7 business days of taking receipt of your order. After 7 days have passed, we unfortunately cannot offer you a refund or exchange. Returned or exchanged goods must be in the original packaging, unused, unopened and show no signs of damage for reasons not due to our error. Sale items cannot be returned or exchanged.

How do I return or exchange my purchase?

Please contact us at hello@southernwildco.com.au to acquire instructions before returning your goods. We will require a receipt or proof of purchase. To return your product, please mail it to PO Box 253, Oberon NSW 2787. You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you are returning or exchanging goods over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

My goods were damaged when I received them.

When your order arrives, please inspect the carton for damage that may have occurred during shipment. It is normal for shipping cartons to show some wear, however, if substantial damage has occurred to the goods in your shipment, please do not accept the package or contact us within 3 business days at hello@southernwildco.com.au. Once we have verified the damage, we will organise the return of the damaged goods and a replacement to be sent to you.  

My goods are faulty

Please contact us at hello@southernwildco.com.au within three business days to report the fault. We will require proof of purchase and will provide you with instructions for return. We will organise the return of the faulty goods, which must be delivered to us in their original condition and have a replacement sent.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that it has been approved for a refund. Refunds will be processed using the original payment method. Please be aware that the processing time for a refund can vary from 7 to 10 business days. If you have still not received your refund after this time, please contact us at hello@southernwildco.com.au.