All orders are shipped from Wentworth Falls in the Blue Mountains, NSW. Please allow 2–3 working days for your order to be packed and dispatched. Shipments are then dispatched on Mondays and Thursdays can take up to 1–6 business days, depending on your location. This excludes any Express Post services.
Our return and exchange policy applies only to products purchased from the Southern Wild Co online store. For more information, please find our Terms and Conditions for Goods and Services here.
Can I return my purchase if I change my mind?
If you are not happy with your purchase, you can return or exchange your goods for a full refund within 7 business days of taking receipt of your order. After 7 days have passed, we unfortunately cannot offer you a refund or exchange. Returned or exchanged goods must be in the original packaging, unused, unopened and show no signs of damage for reasons not due to our error. Sale items cannot be returned or exchanged.
How do I return or exchange my purchase?
Please contact us at email@example.com to acquire instructions before returning your goods. We will require a receipt or proof of purchase. To return your product, please mail it to PO Box 574, Alexandria NSW 1435. You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you are returning or exchanging goods over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
My goods were damaged when I received them.
When your order arrives, please inspect the carton for damage that may have occurred during shipment. It is normal for shipping cartons to show some wear, however, if substantial damage has occurred to the goods in your shipment, please do not accept the package or contact us within 3 business days at firstname.lastname@example.org. Once we have verified the damage, we will organise the return of the damaged goods and a replacement to be sent to you.
My goods are faulty
Please contact us at email@example.com within three business days to report the fault. We will require proof of purchase and will provide you with instructions for return. We will organise the return of the faulty goods, which must be delivered to us in their original condition and have a replacement sent.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that it has been approved for a refund. Refunds will be processed using the original payment method. Please be aware that the processing time for a refund can vary from 7 to 10 business days. If you have still not received your refund after this time, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: PO Box 574, Alexandria NSW 1435
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.